We offer a choice of three comprehensive support packages for your OKKURA machines. These support packages are designed to keep our machines in top order and to give you peace of mind, while ensuring you're kept operational.
Package selection can be calculated by type of machine use, i.e what material/s are being cut, and number of predicted hours use, Our aim is to keep any down time to an absolute minimum.
GOLD LEVEL SUPPORT
Call-out, 6 hour Telephone/video call response, 72 Hour on site response (3 working days), Two routine maintenance visits per year. In the event of a call-out. All travel time would be charged at cost less 15%. Time on site, travel costs and parts would be invoiced separately at current list prices. This support level can be customised to suit your requirements such as same site multiple machine servicing.
SILVER LEVEL SUPPORT
Call-out, 3 Hour Telephone response, 48 Hour on site response (2 working days), Two routine maintenance visits per year, all travel time, travel costs and 1st two hours of any call-outs. Any additional time on site and all parts would be invoiced separately at current list prices.
BRONZE LEVEL SUPPORT
Call-out, 3 Hour Telephone response, 48 Hour on site response (2 working days), travel time, travel costs, time on site, parts and two routine maintenance visits per year
We include a training package as part of the machine delivery process. This includes machine familiarisation, health and safety briefing, software introduction both on machine and integration packages. This can be completed on site or at our head office in Buckinghamshire with your nominated operator/s. When we leave the installation site your operator will be confident and capable of operating your OKKURA digital cutter.
We can also run further on-site operator advanced training courses, usually a few weeks after the initial sessions. This allows the new operator to get used to the machine basics and work out where further training would be helpful.
There will always be questions about machine operation and we will always be contactable to help you. This is all part of the OKKURA experience, we want our machines to increase productivity and streamline your manufacture process. This can only be done with the right information, support and training.